Tidio Reviews
(Rated by 1832 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
20
%OFF20
%OFF20
%OFFOverall Rating
4.4
Base on 17 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.4
- Customer Service4.4
- Return Policy4.4
- Good Value4.5
- Shipping & Delivery4.6
Recent Customer Reviews (17)
Shirley Murphy
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Charlie Davis
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Vanessa Schweitzer
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Damon Hancock
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Natalia Himes
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Anna Hargreaves
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Matthieu Maheu
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Joan Harrill
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Jose Koch
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Iris Carter
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Tidio Pricing
Communicator Plan
$19
Chatbot Plan
$49
Scale Plan
$332.50 - $399
Payment Methods
Accepted Payment Options:
Prices for items on Tidio.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Tidio credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Tidio Pros & Cons
Pros
1
Improved Customer Engagement: The live chat and AI chatbot features allow businesses to engage with customers in real-time.
2
Increased Conversion Rates: The automation and personalization features can help convert more website visitors into customers.
3
Streamlined Communication: The ticketing and order management features can help streamline communication processes.
4
Efficient Customer Service: The department feature allows efficient organization of customer service teams.
5
Insightful Analytics: The analytics feature provides valuable insights that can help improve customer service.
6
Multi-Channel Communication: The messaging channels feature allows businesses to communicate with customers through various channels.
7
Personalized Customer Experience: The customization feature allows businesses to provide a personalized customer experience.
8
Seamless Integration: The support apps feature provides seamless integration with popular platforms.
9
Easy to Use: Tidio is user-friendly and requires no coding experience.
10
Customizable Chatbot: The chatbot workflow is highly customizable, allowing for various actions and integrations.
11
Multichannel Integration: Supports integrations with Messenger, Instagram, WhatsApp, and email, allowing for unified live chat and email management.
12
AI Features: Includes Lyro AI, which can resolve up to 70% of customer issues and offer personalized discounts.
13
Affordable Pricing: Offers a free plan and various paid plans with flexible pricing options, making it cost-effective for small businesses.
14
Robust Analytics: Provides robust analytics to monitor user behavior and interactions, helping businesses optimize their customer support operations.
15
Automated Tasks: Allows for automation of tasks such as sending auto-replies, assigning tickets, and triggering chatbots to handle common questions.
CONS
1
Limited Integration Features: Tidio’s integration features are not fully comprehensive, leading to disorganization in chat logs.
2
No Voice Notes: Does not allow the sending of voice notes directly, limiting communication methods.
3
Limited Notifications: Users are not notified when an operator responds, potentially leading to missed communications.
4
Manual Integrations: All integrations are manual, requiring reopening of conversations and user profiles, which can be time-consuming.
5
Pricing Adds Up: User pricing quickly adds up as a team grows, and additional fees may apply for exceeding interaction limits.
6
No Flow Analytics: Does not provide flow analytics, which can be a drawback for some users.
Tidio Features and Benefits
Features
Live Chat
Allows real-time communication with customers.
Flows
Enables automation of conversations, sales, and processes.
Lyro AI Chatbot
Can solve up to 70% of customer problems.
Order Management
Helps manage customer orders efficiently.
Ticketing
Allows efficient handling of customer queries.
Departments
Helps organize customer service teams.
Analytics
Provides insights into customer interactions.
Messaging Channels
Allows communication through various channels.
Customization
Offers customization options for a personalized customer experience.
Support Apps
Provides seamless integrations with popular platforms.
Easy to Use
Tidio is user-friendly and requires no coding experience.
Customizable Chatbot
The chatbot workflow is highly customizable, allowing for various actions and integrations.
Multichannel Integration
Supports integrations with Messenger, Instagram, WhatsApp, and email, allowing for unified live chat and email management.
AI Features
Includes Lyro AI, which can resolve up to 70% of customer issues and offer personalized discounts.
Affordable Pricing
Offers a free plan and various paid plans with flexible pricing options, making it cost-effective for small businesses.
Robust Analytics
Provides robust analytics to monitor user behavior and interactions, helping businesses optimize their customer support operations.
Automated Tasks
Allows for automation of tasks such as sending auto-replies, assigning tickets, and triggering chatbots to handle common questions.