Tidio Reviews

Here are the top 10 alternatives to Tidio.com:

1. Intercom: Known for real-time customer engagement tools.
2. Zendesk Support Suite: Offers a comprehensive ticketing system for efficient support.
3. Drift: A popular choice for live chat software.
4. Freshdesk: Known for its user-friendly interface and robust features.
5. FreshChat: Similar to Freshdesk, it's another strong alternative.
6. Saufter.io: A competitor in the live chat software market.
7. HelpCrunch: Offers a range of customer service tools.
8. LiveAgent: Known for its comprehensive customer service tools.
9. tawk.to: Offers free live chat software.
10. Gorgias: Known for seamless integration with e-commerce platforms.

Each of these alternatives offers unique features and benefits that might suit different business needs. It's recommended to explore each one to find the best fit for specific requirements. Remember, the best alternative depends on the specific needs and goals of the business.

To open an account on Tidio.com, follow these steps:

1. Visit www.tidio.com.
2. Click on the Get started free button. This will take you to the registration tour.
3. Provide your email address, password, and website URL to create a new account.
4. After providing the necessary details, accept the Terms & Conditions and Privacy Policy and click Get started for free.
5. You'll now enter the configuration tour, where you will be asked for some business information and to adjust the basics of your chat widget.
6. The registration tour is comprised of three general steps. Firstly, you will be asked to provide your own name, role in the organisation, and choose the preferred methods of communication.
7. Secondly, you will be asked about basic data regarding your business (like industry and company size), as this information will help personalize your experience with Tidio.
8. Lastly, you will be asked about some information regarding your use of Tidio.
9. Once you're done with the initial survey, the next step is selecting the most important aspect that you'll want to focus on for now - like offering live chat support, building flows, or enabling the AI chatbot (Lyro).
10. You can skip this step and go directly to your newly-created Tidio project by using the I want to discover Tidio on my own option at the bottom.
11. Once you select and confirm your choice, you'll be taken to the project as well - but you will see the Getting started checklist of things you may want to focus on first (e.g. installing Tidio on your website, configuring the Helpdesk, or managing automated flows).
12. Of course, you can skip these if you prefer, and manage your project in any order you like - and come back to any settings you might need later on. The Getting started page is simply there to help you start using Tidio, and give you access to everything you need - making sure you don't miss any important step.
13. When you start navigating your new Tidio project, you'll see a series of helpful tips which are recommended to check out in order to fully utilize Tidio.

Remember, the best way to get the most out of Tidio is to explore and experiment with its features. Happy exploring!

Among the popular products and services offered by Tidio.com, the Lyro AI Chatbot stands out as a leading AI support agent for growing businesses. It is capable of solving up to 70% of customer problems autonomously, operating in 7 languages, and providing responses within 6 seconds. The platform also features live chat and helpdesk tools, which allow businesses to engage with visitors in real-time, manage messages from various channels in a single dashboard, and offer personalized discounts. Another significant offering is the automation service, known as Flows, which helps businesses proactively engage visitors, handle missed conversations, offer discounts, recover abandoned carts, and recommend products. Tidio also boasts over 120+ integrations, making it a versatile tool that fits into a company's existing tech stack.

Tidio.com provides guidance on creating an effective ecommerce return policy. A good return policy is concise and clear, offering security and trust to customers. It typically includes rules for the return or exchange of products, specifying what merchandise can be returned, for what reasons, and within what timeframe, usually 30 days. The policy should also detail refund information and customer support contact. For ecommerce, it's important to clarify whether the cost of return shipping is covered and the time needed for processing returns. It's essential to act in accordance with the law requirements for a return policy in the place of trading. Tidio.com's insights suggest that the return rate for ecommerce stores is generally higher than for physical stores, necessitating a clear policy that includes time for shipping and information for return posting.

The Tidio+ plan is tailored for businesses seeking advanced features and dedicated support. It includes unlimited conversations with live chat, a custom number of operators, and access to all features such as Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. Subscribers can benefit from implementation specialists, a dedicated customer success manager, and training sessions. The plan also offers custom conversation limits, Lyro conversation limits, and visitors reached limits. Additional perks include multilanguage support for the chat widget and the ability to add Departments for better organization.

Tidio.com offers several pricing plans to accommodate different business needs. The Free plan is suitable for new businesses and includes features like live chat and ticketing, with a limit of 50 handled conversations per month at no cost. For small businesses, the Starter plan costs $29 per month and includes 100 handled conversations, basic analytics, and live visitor tracking. The Growth plan, which is popular among teams of all sizes, is priced at $59 per month and offers 0-250 handled conversations, advanced analytics, and Tidio power features. For larger businesses, the Tidio+ plan starts at $499 per month and provides better limits, additional integrations, advanced features, and premium support. There is also a 7-day free trial available for new users to test all features.